TenantPort is a comprehensive web-based tenant (homeowner) portal that gives property managers a difinitive edge when it comes to communicating with tenants and homeowners.
First, it is a robust service request system that brings together tenants, managment and vendors onto a single platform where they can communicate in real time. Tenants can create and submit a request in less time than it takes to pick up the phone. Appropriate staff are notified automatically via e-mail or sms. Which means, requests can be ackowledged and acted on immediately.
Requests are no longer forgotten. Automatic escalations notify appropriate staff members if requests haven't been completed within appropriate time frames.
Billable requests are easy to prepare and integration to back-end accounting systems ensures that requests get invoiced timely.There is bidding workflow should a tenant require a price prior to the start of work.
The system automatically checks to make sure vendors are approved and certificates of insurance are up-to-date prior to assigning work.
Distributing paper copies of announcements and alerts is a thing of the past. With TenantPort's Text-to-Speech voicemail and broadcast e-mail system announcements are distributed immediately and effectively at minimum cost.
TenantPort has a survey module that can be used to send satisfaction surveys upon completion of a service request. Automatic notifications are sent to management if a negative survey is received.