Resident Services
COOPERSQUARE CONNECT
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A variety of computer systems are typically required to effectively manage a community association. Often, these systems are created and installed by different vendors, which makes integration a challenge. CooperSquare Connect is a web-based application that integrates all these systems under one hub to provide associations with a cohesive, up-to-date "central nervous system" that intelligently integrates amenities, resident data, security, property management functions, communication and convenience.
CooperSquare Connect allows users to access the system from any internet-enabled computer, anywhere in the world. To ensure the security of our residents and their personal data, CooperSquare Connect utilizes a secure connection and residents must register and login with a unique personal identification number (PIN).
Three main features of CooperSquare Connect are:
1. Resident Data and Access Management: Every home or unit attribute is accessible from a master database for the community. This data includes who has permission to be in or around the community, when and by whose authorization. The system has all the owners' data as well as their preferences for all community associated items such as package deliveries, security fabs, cards, pets, cars, parking etc. Additionally, a picture is associated with each resident and their children, thus properly identifying residents versus non-residents in a simple manner. By simply "clicking" the unit icon for a particular unit, a manager, concierge, valet, receptionist or security guard has visual access (pertinent to their specialty) to all relevant information for that unit or resident.
2. Management Company Integration: Property Managers for your community perform a myriad of tasks designed to make community operations flow smoothly. They interact on a daily basis with the Board of the Association, Residents, Staff, Vendors, Guests and Home Office Personnel of the Property Management Company on behalf of the Association. CooperSquare Connect offers a "window" for the Board and Residents to monitor and see activities such as accounting, budgeting, resolving violations, etc.
3. Resident Alert System: CooperSquare Connect gives a manager a single control panel to alert all residents, selected group of residents or only certain sections of the community in both emergency and non-emergency situations using a telephone. Since CooperSquare Connect's core feature is accurate resident data, contact information is always kept current and consistent, so communication between managers and residents remains effective.